Every dispute, resolved on time.
We implement ServiceNow Disputes Management, built with Visa, to run card and non-card disputes from intake to chargeback to closure, with AI agents doing the screening and drafting.
Four reasons disputes cost too much.
What slows financial services teams down, before ServiceNow and EONE.
Disputes arrive by app, branch and phone, then get typed into several systems.
Network and regulatory timelines live in spreadsheets.
Ineligible claims reach analysts and waste hours.
Write-offs grow and chargebacks are lost on time limits.
From intake to closure.
App, web, branch, contact centre or virtual agent
AI checks eligibility and flags friendly fraud
Transactions pulled from core and card systems
Filed with Visa, Mastercard and other networks
Provisional credit and customer letters
Closed with a full audit trail
Everything you need, set up for your bank.
ServiceNow Disputes Management, configured for your products
Card network, processor and core banking integrations
A customer self-service portal and analyst workspaces
Letters, notices and deadline timers on every case
Reports on handling time, chargeback codes and trends
AI does the groundwork. People decide.
Now Assist and ServiceNow AI Agents, set up and governed by EONE for your teams.
The platform behind it.
AI PlatformHow EONE uses itConfigured for your card and account products
How EONE uses itEligibility screening, small write-offs and customer emails
How EONE uses itCase summaries and resolution notes for analysts
How EONE uses itLive core banking and card data, no copies
How EONE uses itApprovals, monitoring and audit of every AI action
Your ServiceNow partner for financial services.
We design, implement, integrate and run ServiceNow for banks, credit unions, NBFCs, insurers and fintechs, so the platform works the way your operations do.
We work with banks, credit unions, NBFCs, insurers and fintechs, so we know disputes, complaints, claims and servicing from the inside.
ServiceNow-certified consultants, developers and architects who configure, build and test on your instance.
Integration Hub and Workflow Data Fabric link ServiceNow to core banking, card, payment and policy systems.
24x7 managed services, upgrades and new ServiceNow releases adopted for you, every year.
Every deadline, on a timer.
✓Reg E and Reg Z timelines
✓Visa, Mastercard and NACHA rules
✓RBI turnaround times for failed transactions
✓PCI data security
✓Maker-checker on credits and write-offs
✓Full audit trail
From discovery to 24x7 support.
Questions banks ask us.
Does it cover card and non-card disputes?
Yes. Card disputes, ACH and UPI payment disputes, and account disputes all run in the same workflow.
Which card networks are supported?
Visa and Mastercard integrations are available, and we connect other networks and your card processor as needed.
Can AI approve a dispute on its own?
Only where you allow it, such as small write-offs under a limit you set. Everything else goes to an analyst with the AI’s summary.
Does it work with our core banking system?
Yes. We connect ServiceNow to your core and card systems to pull transactions and post credits.
See a dispute resolved end to end.
A 30-minute demo on ServiceNow, built around your card and account products.