Speak it. The app fills it.

Officers describe the customer in their own language, and AI fills the form for them to review. Sourcing, KYC, collections and service, all in one mobile app on OutSystems.

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Voice to form

What Branch & Field Apps do.

They put the branch in your officer’s pocket. Sourcing, KYC, collections and service happen at the customer’s door, and an AI copilot handles the typing, planning and suggestions.

Loan sourcing

Capture applications, photos and documents in the field.

Doorstep KYC

Biometric eKYC via integrated eKYC/biometric providers, and geo-tagged visits.

Collections

Collect EMIs and send instant SMS receipts.

Branch copilot

Offers, renewals and pending KYC shown when a customer walks in.

A full day in the field. One app.

AI plans the route, the app saves everything offline and syncs when back in coverage. Managers see the whole day live.

Works offlineAI route planningLocal languagesLive dashboards

How it works.

Built for low signal, local languages and busy officers.

1Morning

Plan

AI orders visits by priority and distance.

2At the door

Capture

Voice, photos and documents, saved even with no signal.

3On the spot

Verify

Biometric eKYC and AI checks on documents.

4Back online

Sync

Everything syncs automatically and securely.

5Same day

Act

Managers approve, track and coach from live dashboards.

How OutSystems makes it work.

Native mobile apps, AI agents and your data, from one platform.

OutSystems mobileiOS and Android

What it isNative mobile apps built on the same platform as your web apps, with local storage for offline use.

How we use it hereOfficers keep working with no signal; data syncs when they are back online.

Agent WorkbenchAI agents

What it isBuilds and orchestrates AI agents across your data, workflows and systems, with built-in human oversight. Plug in any major LLM.

How we use it hereA voice-to-form agent, a route planner and a branch copilot, each with officer review.

Data FabricData layer

What it isA single virtual layer over your databases, APIs, legacy systems and SaaS apps. Data stays where it is and keeps its permissions.

How we use it hereCustomer history from core banking and CRM is shown at the counter without copying data.

MentorAI coding agent

What it isOutSystems’ platform-native AI agent. Describe what you need and it generates apps, AI agents, workflows and libraries for engineers to review.

How we use it hereNew forms and products are added to the app in days.

OutSystems Developer CloudODC

What it isOutSystems’ cloud-native platform. Apps run as independent services that scale automatically and ship on their own.

How we use it hereThe back end scales as you add officers, branches and states.

Up to 1.5xMore visits per officer per day

Up to 50%Less time on paperwork

Under 24 hrsFrom application to decision

Questions lenders ask us.

Does it work on low-cost phones?

Yes. The app is designed for everyday Android phones and low bandwidth.

Which languages does voice capture support?

English, Spanish, Hindi, Tamil and the other languages your officers use. The officer always reviews before saving.

Is customer data safe on the device?

Data on the device is protected and access is role-based. Data syncs to your systems as soon as the officer is online.

Can branch staff use the same platform?

Yes. The branch copilot runs on the same platform and data as the field app.

See the field app in action.

A 30-minute demo built around your products and your field teams.

Book a Discovery Call See how it works