Every case starts with the work already done.
We set up Now Assist and ServiceNow AI Agents across your operations, so every case opens with a summary, a next step and a draft reply, and a person stays in control.
Why cases take so long.
What slows financial services teams down, before ServiceNow and EONE.
Agents read long histories before they can act.
Notes, emails and letters are written from scratch.
Answers sit in many documents.
Every agent writes differently.
How AI helps on every case.
From any channel or team
History, documents and related cases
Key facts and the suggested next step
Reply or letter ready for review
A person checks and sends
Resolution note written automatically
One AI layer for every operations team.
We switch on AI Case Assist across the teams that handle the most cases.
AI set up for your teams.
Now Assist configured for case summaries
Resolution notes, email and chat drafts
Knowledge article creation
AI agents for routine tasks
Rolled out team by team
AI does the groundwork. People decide.
Now Assist and ServiceNow AI Agents, set up and governed by EONE for your teams.
The platform behind it.
AI PlatformHow EONE uses itSummaries, resolution notes, drafts and knowledge articles
How EONE uses itRoutine tasks completed with approvals
How EONE uses itSeveral agents working on one case
How EONE uses itAnswers from your policies and knowledge
How EONE uses itGovernance, monitoring and audit for all AI
Your ServiceNow partner for financial services.
We design, implement, integrate and run ServiceNow for banks, credit unions, NBFCs, insurers and fintechs, so the platform works the way your operations do.
We work with banks, credit unions, NBFCs, insurers and fintechs, so we know disputes, complaints, claims and servicing from the inside.
ServiceNow-certified consultants, developers and architects who configure, build and test on your instance.
Integration Hub and Workflow Data Fabric link ServiceNow to core banking, card, payment and policy systems.
24x7 managed services, upgrades and new ServiceNow releases adopted for you, every year.
AI with a person in control.
✓Human approval on key actions
✓Choice of AI model
✓Personal data protected
✓Every AI action logged
✓Accuracy monitored
✓Governed in AI Control Tower
From discovery to 24x7 support.
Questions banks ask us.
Which teams can use it?
Any team that works cases on ServiceNow, such as disputes, complaints, claims and customer service.
Will AI send replies by itself?
Only where you allow it. By default, a person reviews every reply before it is sent.
Which AI models are used?
Now Assist runs on ServiceNow’s models by default, and you can choose others where your governance allows.
How do we know the AI is accurate?
We test it on your own cases before launch and monitor it every week after.
See a case with the work already done.
A 30-minute demo of Now Assist and AI agents on your own case types.